Remote Teaching and Learning

Frequently Asked Questions

Effective Monday, March 23, 2020, all Emory University classes will transition to remote instruction.

The Emory Digital and Online team has provided links to resources for students, faculty, and staff that support remote teaching, learning, and working.

We recommend that teaching assistants, teaching associates, and faculty explore the use of tools such as Canvas and Zoom. These tools are equipped with built-in features that support a quick shift to remote instruction. The Emory College of Arts and Sciences has produced a useful recorded workshop to help instructors get to know these tools.

Student Technology Support will offer virtual support services for the fall term. Students needing assistance may schedule a live Zoom meeting or call the University Service Desk to connect with a technician. 

LGS students serving as Teaching Assistants/Associates (TA) and Graduate faculty can access instructional support by connecting with the contacts below.  

Candler School of Theology



Emory College



Goizueta Business School



Law School

Contact: Serena Holley, Academic Technology Specialist: 


Neil Hodgson Woodruff School of Nursing



Oxford College

Contact: Scott Foster, Director of Academic Technology: 


Rollins School of Public Health

Contact: Susan Dietrie, Instructional Designer: 

School of Medicine

Contact: Jess Bowling, Manager, Curricular Support: 


Laney Graduate School Teaching Assistants and Associates who have reached out to Emory schools and college instructional support contacts and still require support are invited to contact Rob Pearson, Assistant Dean of Professional Development and Career Planning at

Below is a list of helpful resources from Emory’s campus and other institutions. 

Emory Teaching Resources:

Other Teaching Resources:

  • The Center for the Integration of Research, Teaching, and Learning (CIRTL) is a network of 46 institutions committed to implementing and advancing evidence-based teaching practices for diverse learners in STEM education. By creating an account, you can access resources and recordings of past topics that will be of use in transitioning your course to a remote format. Navigate to Events à Past Events to see past workshops and programs, some of which are accompanied by recordings, slides, and other resources. See a recording of a recent CIRTL workshop titled, “Going Online? Applying Evidence-Based and Inclusive Practices to the Online Synchronous Classroom."
  • University of Michigan’s Remote Resource Guide: Technology for remote teaching, learning, research, and work.
  • Harvard University’s website Teach Remotely
  • View a crowdsourced list of resources from various universities across North America about transitioning to a remote environment.
  • As a member of the Emory community, you have access to the National Center for Faculty Development and Diversity. Once you make an account and verify your Emory affiliation, you will be able to see the full range of their resources. In particular, navigate to their NCFDD COVID-19: Resources page for resources that are relevant to instructors during this turbulent time.

Emory University’s Libraries and Information Technology is available to help answer any questions about how to use Canvas. They offer frequent trainings on getting started with Canvas and a live help chat feature. To learn more, visit the LITS Teaching and Learning Technologies homepageCFDE has produced a brief overview of the most frequently-used Canvas tools.

It is a good idea to ask students to indicate if they require accommodations due to the new remote learning environment. Students needing accommodations are encouraged to stay in touch with the Emory University Department of Accessibility Services (DAS). DAS will remain open Monday-Friday, 8am to 5pm. All student appointments will be conducted via phone or virtually (i.e. Zoom) until further notice. DAS will not be proctoring exams, while virtual instruction is in place. If you have any questions or concerns, please email Please visit Accommodate for more information.

DAS has provided a helpful FAQ document for instructors that explains accommodations during the transition to remote teaching and learning.

Emory University’s LITS Messaging and Collaboration team offers a resource site for Zoom support. The Zoom Help Center also contains resources on how to utilize some of the tool’s more robust features.

It is important to ensure that your classes are accessible and inclusive of all of your students. Canvas and Zoom have several features to assist instructors in creating accessible remote classes. Emory’s Library and Information Technology Services has created a website that summarizes best practices for accessibility when using these tools.

The Center for Faculty Development and Excellence provides instructors with guidance on how to ensure their courses are inclusive. The CFDE’s page on inclusive pedagogy includes a list of resources to explore as well as a white paper with helpful tips and many other articles on the topic.

We also suggest the following resources, which may help you think more broadly about inclusive pedagogy in your courses:

Zoombombing is a form of internet trolling in which an unwanted participant uses Zoom’s screen sharing feature to disrupt classes or meetings. It is important for meeting hosts to ensure that their meeting’s preferences are set to protect against unauthorized screen sharing and unauthorized access to Zoom meetings.

See this post from Zoom for advice on how to maintain control over your meetings in Zoom. See also this guide from the Emory University LITS Messaging and Collaboration Team for how to protect your meetings against unwanted users.

According to an agreement with the FCC, Wi-Fi providers will waive late fees, not cutoff service for lack of payment, and open hot-spots. In addition, some providers have announced special support in response to COVID-19. Existing internet at home may gain access in one of three ways:

  1. Using carrier-provided hot-spots wherever available (Xfinity, AT&T, etc.)
  2. Some internet providers have announced special support in response to COVID-19. For example, Comcast and Charter have offered wi-fi at no charge for 60 days for some individuals. A list of other providers’ special offers can be found here.
  3. Enabling hot-spot functionality on a mobile phone (T-Mobile, Spring have offered this at no additional charge; other providers may charge a fee).

Refer students who require technology support to the Student Technology Support page. Although the walkup desk is closed until further notice, students may request technology support by emailing, or they may contact the University Service Desk at 404-727-7777.

With the abrupt transition to remote teaching, many instructors will find that giving a traditional, proctored exam virtually may be neither convenient nor feasible. Faculty are encouraged to think of alternative ways to assess student performance or to deliver exams. For suggestions on alternative ways to assess student learning, please see the CFDE Guide for Final Exams in Remote Courses. Emory has very limited access to a remote proctoring tool, Respondus Monitor. Instructors are asked to follow the guidance of their course’s department and school and only use Respondus Monitor when deemed necessary.