Travel


Frequently Asked Questions

Cases in the United States are increasing as is evidence of community spread. Emory most strongly urges everyone to postpone all university-sponsored domestic travel and find ways where possible to conduct the work online. 

Emory is indefinitely suspending all official and previously authorized international travel for students, faculty, and staff. This restriction includes travel for university-related activities such as teaching, study abroad, conferences, internships, research, recruiting, business meetings, and special events. 

Any requests for approval of international travel must be made through the Executive Travel Safety Committee and submitted to global@emory.edu.

Senior members of our community and travelers with underlying health issues should avoid situations that put them at increased risk for more severe disease. This entails avoiding crowded places and avoiding non-essential travel.

Faculty, students, and staff who have clinical responsibilities or whose workspaces are located in a clinical facility should follow the travel guidelines provided by their respective clinical institutions.

Emory strongly encourages you to reconsider your personal domestic and international travel in the context of the COVID-19 pandemic. 

Avoid all travel to countries with the ongoing widespread, sustained transmission of the illness and consider the implications of any travel that might require 14 days of social distancing upon return to the United States. 

Seniors and travelers with underlying health issues should avoid situations that put them at increased risk for more severe disease. This entails avoiding crowded places and avoiding non-essential travel on long plane trips.

Travel guidance is being reviewed regularly and will be updated as new information becomes available.

Refer to the PDS FAQs page.

If you have a flight that was (or will be canceled), unused airline tickets (in the form of a credit) are valid for one year from the date of issue. A cancellation or change fee may be applicable. Refer to the Emory Travel website and Emory Travel Cancellations FAQs for more information. 

For cancellations, please refer to the airline, hotel property, and car rental websites.

For specific questions on existing reservations: Contact Corporate Travel Management (CTM) at 877-289-4627 or emory@travelctm.com.

For assistance with Delta or Southwest credits and refunds, email travel@emory.edu.

There are a number of ways you can cancel a trip booked with CTM:

  • Log into Concur and cancel the trip using the Cancel Trip feature. This is a quick way if you have multiple components to the trip–air, hotel, or car rental for example–because it cancels them all at the same time.
  • Call CTM directly at 877-289-4627. As you might imagine, the call volume has increased substantially in the past couple of weeks, so there may be a lengthy hold time.

If you booked your trip outside of CTM, you will need to cancel directly with the service provider (e.g. Delta, Marriott).

Each property has different cancellation rules. The quickest way for the traveler to locate the cancellations rules for the hotel they booked is via the CTM itinerary they received at the time of booking or by accessing the itinerary on the Concur travel portal.

If the traveler booked outside the tool, the cancellation rules should be listed on the confirmation received or in the electronic record on the hotel's booking site.

Contact the event coordinators or the event website for guidance on obtaining refunds.