Frequently Asked Questions

Emory is indefinitely suspending all official and previously authorized international and domestic travel for students, faculty and staff. This restriction includes travel for university-related activities such as teaching, study abroad, conferences, internships, research, recruiting, business meetings and special events. Any requests for approval of international travel must be made through the Executive Travel Safety Committee and submitted to:

Cases in the United States are increasing as is evidence of community spread. All university-sponsored domestic travel is suspended. Older adults and those who have certain medical conditions should avoid situations that put them at increased risk for more severe disease. This entails avoiding crowded places and avoiding travel.

Emory Healthcare, Grady Health System, Children’s Healthcare of Atlanta and the VA Medical Center may implement more restrictive travel policies for healthcare personnel. Faculty and staff who have clinical responsibilities or whose workspaces are located in a clinical facility should follow the travel guidelines provided by their respective clinical institutions.

Emory strongly encourages you to reconsider your personal domestic and international travel in the context of the Covid-19 pandemic. Avoid all travel to countries with ongoing widespread sustained transmission of Covid-19 and consider the implications of any travel that might require 14 days of social distancing upon return to the United States. As noted above, older adults and those who have certain medical conditions should avoid situations that put them at increased risk for more severe disease. This entails avoiding crowded places and avoiding non-essential travel on long plane trips.

Effective for flights taking off at 11:59 p.m EDT on Friday, March 13, Americans returning from all restricted countries will now be required to travel through the following 13 airports:

  • Boston-Logan International Airport (BOS), Massachusetts
  • Chicago O’Hare International Airport (ORD), Illinois
  • Dallas/Fort Worth International Airport (DFW), Texas
  • Detroit Metropolitan Airport (DTW), Michigan
  • Daniel K. Inouye International Airport (HNL), Hawaii
  • Hartsfield-Jackson Atlanta International Airport (ATL), Georgia
  • John F. Kennedy International Airport (JFK), New York
  • Los Angeles International Airport, (LAX), California
  • Miami International Airport (MIA), Florida
  • Newark Liberty International Airport (EWR), New Jersey
  • San Francisco International Airport (SFO), California
  • Seattle-Tacoma International Airport (SEA), Washington
  • Washington-Dulles International Airport (IAD), Virginia 

Upon arrival, travelers will proceed to standard customs processing. They will then continue to enhanced entry screening where the passenger will be asked about their medical history, current condition, and asked for contact information for local health authorities. Passengers will then be given written guidance about COVID-19 and directed to proceed to their final destination, and immediately home-quarantine in accordance with CDC best practices.

Travel guidance is being reviewed regularly and will be updated as new information about the COVID-19 pandemic becomes available. 

Refer to the PDS FAQs page.

If you have a flight that was (or will be canceled), unused airline tickets (in the form of a credit) are valid for one year from the date of issue. A cancellation or change fee may be applicable. Refer to the Emory Travel website and Emory Travel Cancellations FAQs for more information. 

For cancellations, please refer to the airline, hotel property, and car rental websites.

For specific questions on existing reservations: Contact Corporate Travel Management (CTM) at 877-289-4627 or

For assistance with Delta or Southwest credits and refunds, email

There are a number of ways you can cancel a trip booked with CTM:

  • Log into Concur and cancel the trip using the Cancel Trip feature. This is a quick way if you have multiple components to the trip–air, hotel, or car rental for example–because it cancels them all at the same time.
  • Call CTM directly at 877-289-4627. As you might imagine, the call volume has increased substantially in the past couple of weeks, so there may be a lengthy hold time.

If you booked your trip outside of CTM, you will need to cancel directly with the service provider (e.g. Delta, Marriott).

Each property has different cancellation rules. The quickest way for the traveler to locate the cancellations rules for the hotel they booked is via the CTM itinerary they received at the time of booking or by accessing the itinerary on the Concur travel portal.

If the traveler booked outside the tool, the cancellation rules should be listed on the confirmation received or in the electronic record on the hotel's booking site.

Contact the event coordinators or the event website for guidance on obtaining refunds.